Privacy Policy

Welcome to Legiano. This Privacy Policy explains how Legiano ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our online casino services, accessible through our website and any associated applications (collectively, the "Services"). We are committed to protecting your privacy and handling your data in a transparent and secure manner. This policy outlines our practices in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for our European players, and other relevant regulations in the jurisdictions where Legiano operates.

By registering an account and using our Services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Services. We encourage you to read this policy carefully to understand our practices regarding your data.

We collect various types of information to provide and improve our Services, manage your account, and comply with our legal obligations. This information can be categorised as follows:

• Information You Provide Directly:
  • Registration Data: When you create an account with Legiano, we collect personal details such as your full name, date of birth, gender, residential address, email address, and telephone number.
  • Identity Verification Data: To comply with "Know Your Customer" (KYC) and Anti-Money Laundering (AML) regulations, we may request copies of identification documents like passports, driving licenses, utility bills, or bank statements.
  • Payment Information: When you deposit or withdraw funds, we collect payment details such as credit/debit card numbers, bank account details, or e-wallet information. Note that Legiano does not store full payment card details; these are handled by secure payment processors.
  • Communications: Records of your correspondence with us, including emails, chat logs, and telephone calls, are collected for quality assurance, training, and dispute resolution.
  • Voluntary Information: Any other information you voluntarily provide, such as preferences, feedback, or responses to surveys.
• Information Collected Automatically:
  • Device and Usage Information: We collect information about how you access and use our Services, including your IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, and clickstream data.
  • Location Data: Based on your IP address, we may infer your general geographic location to comply with jurisdictional regulations and to offer localised content.
  • Gaming Activity: Details of your gaming activity, including bets placed, winnings, losses, game history, and session durations.
• Information from Third Parties:
  • We may receive information about you from third-party service providers, such as identity verification services, fraud prevention agencies, and payment processors, to verify your identity, prevent fraud, and comply with legal obligations.
  • Publicly available information from social media platforms, if you choose to interact with us through those channels.

Legiano uses the information we collect for various purposes, primarily to provide and improve our Services, maintain a safe and fair gaming environment, and meet our legal and regulatory obligations:

• To Provide and Manage Services:
  • To process your registration, create and manage your account.
  • To facilitate deposits and withdrawals and process transactions.
  • To allow you to participate in games and use our betting services.
  • To provide customer support and respond to your inquiries.
• For Security and Fraud Prevention:
  • To verify your identity and age, as required by law.
  • To detect and prevent fraudulent, illegal, or unauthorised activities.
  • To protect the integrity of our games and prevent cheating.
  • To monitor for responsible gambling practices.
• For Legal and Regulatory Compliance:
  • To comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations.
  • To report information to regulatory bodies and government authorities as required by law.
  • To enforce our Terms and Conditions.
• For Service Improvement and Personalisation:
  • To analyse usage patterns and improve the functionality and user experience of our Services.
  • To personalise your experience, such as offering tailored promotions and game recommendations.
  • To conduct research and statistical analysis to enhance our product offerings.
• For Marketing and Promotional Purposes:
  • To send you promotional offers, newsletters, and information about new games or features that may be of interest to you, where you have consented to such communications.
  • To deliver targeted advertising based on your preferences and gaming activity. You can opt out of marketing communications at any time.

For individuals residing in the European Economic Area (EEA) and other regions with similar data protection laws, Legiano processes your personal data based on the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of the contract with you, specifically to provide our gaming services, manage your account, and process transactions.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject, such as AML/KYC regulations, age verification, and reporting duties to regulatory authorities.
• Legitimate Interests: Processing is necessary for the purposes of our legitimate interests or those of a third party, provided these interests do not override your fundamental rights and freedoms. Our legitimate interests include preventing fraud, maintaining network and information security, improving our services, and direct marketing (where permitted by law).
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for sending marketing communications or for specific data processing activities where required by law. You have the right to withdraw your consent at any time.

Legiano may share your personal information with third parties under specific circumstances and always with appropriate safeguards:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, fraud prevention, IT hosting, marketing, and customer support. These providers are contractually bound to protect your data and use it only for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Authorities: We may disclose your personal information to governmental, regulatory, or law enforcement authorities if required by law or if we believe such action is necessary to comply with legal processes, protect our rights or property, or maintain the safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will require that the acquiring entity adheres to this Privacy Policy or provides you with notice of any changes.
• Affiliates: We may share your data with our corporate affiliates for operational, analytical, and marketing purposes, consistent with this Privacy Policy.
• Fraud Prevention and Responsible Gaming: We may share information with other gaming operators, fraud prevention agencies, and responsible gaming organisations to identify and prevent fraud, money laundering, and to promote responsible gaming practices.
• With Your Consent: We may share your information with other third parties when you have given us explicit consent to do so.

We do not sell your personal data to third parties.

Legiano is committed to protecting your personal information from unauthorised access, alteration, disclosure, or destruction. We implement robust technical and organisational measures to safeguard your data, including:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard Secure Socket Layer (SSL) technology.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it for legitimate business purposes.
• Firewalls: Our systems are protected by advanced firewalls to prevent unauthorised access.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimisation: We only collect and retain personal data that is necessary for the purposes outlined in this policy.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Depending on your jurisdiction, you may have certain rights regarding your personal data. For users in the EEA, these rights include:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or the place of the alleged infringement.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Legiano uses cookies and similar tracking technologies to enhance your experience, analyse website performance, and deliver personalised content and advertising. Cookies are small text files placed on your device by websites you visit.

• Essential Cookies: These are strictly necessary for the operation of our Services, enabling core functionalities like security, network management, and accessibility. Without these, the Services cannot be provided.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our Services by collecting and reporting information anonymously. This helps us improve how our website works.
• Functionality Cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and your experience of our Services.

Legiano retains your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined based on:

• The duration of your active account with Legiano.
• Legal and regulatory obligations, such as those related to AML and responsible gaming (typically 5-7 years after account closure, depending on jurisdiction).
• The need to resolve disputes, enforce our agreements, or protect our legitimate interests.
• Any specific consent you may have given.

Once your data is no longer required, we will securely delete or anonymise it in accordance with our data retention policy and applicable laws.

As Legiano operates globally, your personal information may be transferred to, and stored at, a destination outside of your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction. For transfers of personal data originating from the EEA to countries not deemed to provide an adequate level of protection by the European Commission, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or rely on other legally recognised transfer mechanisms.

By using our Services, you understand and agree to the transfer of your information to countries outside your country of residence, subject to the safeguards outlined in this policy.

Our Services are not intended for individuals under the legal gambling age in their respective jurisdiction, which is typically 18 years or older. We do not knowingly collect personal information from individuals below this age. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information from our records. If you believe a minor has provided us with personal information, please contact us immediately.

Legiano may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the Services after the effective date of the revised policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

Email: [email protected]

Postal Address:
Data Protection Officer
Legiano
[Insert General Company Address Details - e.g., "Registered Office, [City, Country]"]

We are committed to resolving any complaints about our collection or use of your personal data. If you feel that your complaint has not been adequately addressed, you may have the right to contact your local data protection authority.